1. Introduction
At HUMAN, operated by HUTE, Inc. ("[Insert ACN/ABN]"), we recognize that human connection involves deeply personal and sensitive information. This Privacy Policy details how we collect, use, protect, and share your personal data in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), the General Data Protection Regulation (GDPR), and other applicable global privacy laws.
2. Information We Collect
We collect information directly from you, automatically through your use of the platform, and via connected third-party services.
- Account & Identity: Name, phone number, email address, age verification, and government ID (if required for safety verification).
- Relationships & Social Connections: Data regarding who you interact with, connection history, and relationship preferences to facilitate introductions.
- Communications: The content of messages, emails, and authorised calls processed through HUMAN.
- AI Twins & Likeness: Voice models, photographs, digital likenesses, and conversational memory utilized to generate and contextualize your personal AI and AI Twin.
- Location Data: Precise GPS coordinates (when live location sharing is actively enabled for meetings) and approximate geographic location (for nearby discovery).
- Financial Information: Transaction histories and payment metadata (Note: we do not store raw credit card numbers; these are handled directly by our PCI-compliant payment processors).
- Technical Data: IP addresses, device identifiers, cookies, and analytics regarding how you interact with our platform.
3. How We Use Your Information
We strictly utilize your data to operate, secure, and personalize the HUMAN platform.
- To facilitate human matching, real-world introductions, and nearby discovery.
- To power your personal AI and contextualize your AI Twin's interactions.
- To authenticate your account and process payments.
- To enforce our Trust and Safety guidelines, detect fraud, and prevent harassment.
- To comply with legal and regulatory obligations.
We do not sell your personal information or private messages to data brokers.
4. AI Processing & Third Parties
4.1 Connected Accounts: When you link third-party services (e.g., calendars, email accounts), we only access data permitted by your explicitly granted OAuth scopes. You may revoke these permissions at any time.
4.2 AI Model Providers: We utilize secure API connections to industry-leading Large Language Models to process natural language. We strictly maintain data processing agreements (DPAs) ensuring that your private data is not used by external model providers to train their foundational AI models.
4.3 Automated Decision-Making: We utilize algorithms to suggest potential connections and detect abusive behavior. You have the right to request human review of decisions that significantly affect your account standing.
6. Data Retention & Security
We retain your personal data only as long as your account is active or as needed to provide you the Service and comply with our legal obligations. Private communications and live location telemetry are subjected to automated lifecycle deletion.
We implement robust encryption at rest and in transit, strict access controls, and regular vulnerability scanning. In the event of a notifiable data breach, we will inform you and relevant authorities in compliance with applicable law.
For more details on our defensive architecture, please review our Security & Trust page.
7. Your Privacy Rights
Depending on your jurisdiction (including the GDPR and Australian Privacy Act), you possess the right to:
- Access & Portability: Request a copy of the personal data we hold about you.
- Correction: Update inaccurate or incomplete information.
- Deletion (Right to be Forgotten): Request the permanent deletion of your account and associated personal data (subject to legal retention requirements).
- Revocation of Consent: Withdraw your consent for location sharing, third-party integrations, or AI twin hosting at any time through the app settings.
To exercise these rights, contact us using the details below.
8. Children's Privacy
HUMAN is strictly for individuals aged 18 and older. We do not knowingly collect personal data from anyone under 18. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete the account and associated data.
9. Contact Information
If you have any questions, concerns, or wish to exercise your privacy rights, please contact our Privacy Officer:
Email: [Insert Privacy Email Address]
Mailing Address: Privacy Officer, HUTE, Inc., [Insert Registered Office Address, Sydney, NSW, Australia]